Help & Support
Got questions? We've got answers. Can't find what you need? Reach out to us directly.
Frequently Asked Questions
What is Ranked?
Ranked is a mobile app where you can rate and track everything you love - movies, TV shows, games, and music. Think Letterboxd, but for everything.
Is Ranked free?
Yes! Ranked is free to use. We offer an optional Ranked+ premium subscription for extra features like custom themes, AI predictions, streak restore, and more.
How do I import my ratings from other platforms?
Go to Settings in the app and connect your Spotify, Steam, Netflix, or Letterboxd accounts. We'll import your data automatically (or via CSV for Netflix and Letterboxd).
What is Taste DNA?
Taste DNA is your unique entertainment personality profile, built from your ratings. It shows your level, favorite genres, average rating, and more - visualized as an animated double helix.
How does Group Swipe work?
Start a Group Swipe session, invite friends via a link, and everyone swipes on titles in real-time. Our AI then picks the best match for your group based on everyone's preferences.
Is my data safe?
Yes. Your data is stored securely with encryption in transit and at rest. We never sell your personal data. See our Privacy Policy for full details.
When will Android be available?
We're currently in beta on iOS. Android is planned for a future release. Join our Discord to stay updated on the timeline.
I found a bug. How do I report it?
We'd love to hear from you! Report bugs via our Discord server or email us at support@myranked.app with a description and screenshots if possible.